Terms of service

OVERVIEW

Welcome to Milliam Nail.

The terms “we”, “us” and “our” refer to Milliam Nail, the trade name of MILLIAM SOCIETÀ A RESPONSABILITÀ LIMITATA SEMPLIFICATA.

Milliam Nail operates this online store and related website, including the information, content, features, tools, products and related services (the “Services”). Our store is hosted on the Shopify platform, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with the policies and conditions referenced on the website, govern access to and use of the Services and purchases made through our online store.

Please read these Terms carefully before using the website or placing an order.

By using the Services or making a purchase, you agree to these Terms and acknowledge that you have read our Privacy Policy and the other applicable policies available on the website.

In all cases, all mandatory rights granted to consumers under applicable Italian and European Union law remain unaffected.

SECTION 1 – ACCESS AND ACCOUNTS

To make purchases through the Services, you may be required to provide certain information, including your email address, billing, payment and shipping details.

You represent that the information you provide is accurate, current and complete and that you have the right to provide it.

If a customer account is created, you are responsible for maintaining the confidentiality of the related credentials and for activities carried out through your account.

You may not transfer, sell or assign your account to third parties.

SECTION 2 – OUR PRODUCTS

We make every effort to represent our products as accurately as possible.

However, colours and appearance may differ slightly from the images displayed on screen, including due to the device used, screen settings, lighting and, where applicable, the handmade nature of certain products or decorations.

Product images and photographs are therefore illustrative, without prejudice to the consumer's right to receive goods that conform to the contract as provided by applicable law.

Product descriptions, availability and characteristics may be updated over time.

We also reserve the right to discontinue a product or limit available quantities, without affecting orders already validly accepted and subject to applicable law.

SECTION 3 – ORDERS

Submitting an order constitutes an offer to purchase.

Once we receive the order, we will send the required communications using the contact details provided by the customer.

We reserve the right to refuse or cancel an order where permitted by law, for example in the event of product unavailability, an obvious error relating to price or product information, suspected fraud, or inability to process payment.

If an order that has already been paid for cannot be accepted or fulfilled, the amounts due will be refunded in accordance with applicable law.

Before confirming the order, the customer is invited to carefully check the selected products, quantities, delivery address and other information entered.

The conditions relating to returns, withdrawal and refunds are set out in the Return and Refund Policy available on our website.

Purchases made through our online store are intended primarily for the customer's personal use and not for commercial resale, unless otherwise agreed in writing.

SECTION 4 – PRICES AND PAYMENTS

Product prices are those displayed on the website at the time of the order.

For sales to consumers, displayed prices include applicable taxes where required by law, unless otherwise clearly stated before the order is concluded.

Any shipping charges or other applicable costs are shown to the customer before the order is confirmed.

For shipments to destinations subject to customs duties, import taxes or other charges not included in the price, the relevant information will be provided where applicable in accordance with current law.

Prices, discounts and promotions may be changed without notice for future orders. Changes do not affect orders already concluded.

The customer agrees to provide accurate, complete and up-to-date payment and billing information.

By using a payment method, the customer represents that they are authorised to use it.

SECTION 5 – SHIPPING AND DELIVERY

The applicable shipping methods, costs and conditions are set out in our Shipping Policy and during the checkout process.

Delivery times shown on the website are estimates unless a binding deadline is expressly indicated.

Delays may occur due to the carrier, customs procedures, force majeure or other events not reasonably within Milliam Nail's control, without prejudice to applicable consumer protection law.

When shipping is arranged by Milliam Nail, the risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the goods.

If the consumer independently commissions a carrier not proposed by Milliam Nail, the risk passes to the consumer when the goods are delivered to that carrier, to the extent provided by law.

For more information on delivery methods, please consult the Shipping Policy available on our website.

SECTION 6 – INTELLECTUAL PROPERTY

The content of the Services, including, by way of example, trademarks, trade names, text, photographs, images, graphic elements, video, audio, design, and the selection and arrangement of content, belongs to Milliam Nail, the respective owners or licensors and is protected by applicable intellectual property laws.

Content may be used solely for personal and non-commercial purposes.

Except where authorised or permitted by law, you may not reproduce, distribute, modify, publish, transmit or commercially exploit website content.

Trademarks and distinctive elements belonging to Shopify or other parties remain the property of their respective owners.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

Some website features may be provided through third-party tools or services.

Use of those services may also be subject to the respective providers' terms and policies.

Milliam Nail is not responsible for third-party activities or services outside its control, except where liability cannot be excluded or limited under applicable law.

We may introduce new features, tools or services in the future, which will also be subject to these Terms where applicable.

SECTION 8 – THIRD-PARTY LINKS

The website may contain links to websites or services operated by third parties.

We do not control those websites and are not responsible for their content, policies or practices.

Before using services or entering into transactions with third parties, please carefully review their terms and policies.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Milliam Nail uses Shopify as the technology platform for providing the Services.

However, sales made through our store are concluded directly between the customer and Milliam Nail.

Shopify is not the seller of Milliam Nail products and is not a party to the sales contract concluded between Milliam Nail and the customer, except as may be provided by the Shopify services used and their applicable terms.

Nothing in this section limits any mandatory rights granted to consumers by applicable law.

SECTION 10 – PRIVACY AND PERSONAL DATA

The processing of personal data collected through the Services is governed by our Privacy Policy available on the website.

Because the store uses the Shopify platform and other providers necessary to operate the service, certain personal data may also be processed by those parties in accordance with their respective terms and policies and applicable law.

For more information about the processing of personal data, please consult our Privacy Policy.

SECTION 11 – REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, suggestions, photographs or other content relating to our products or Services (“Feedback”), you represent that you have the right to provide such content and that it does not violate third-party rights or applicable law.

To the extent permitted by law and in relation to the purposes for which the Feedback was provided, we may use such content to manage, improve and promote our products and Services.

You may not submit unlawful, defamatory, offensive, fraudulent content, content that infringes third-party rights, or content containing malware or harmful code.

We reserve the right to remove content that violates the law, these Terms or third-party rights.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, the website may contain typographical errors, inaccuracies or omissions relating, for example, to product descriptions, prices, promotions, availability or shipping information.

We may correct such errors or update information when necessary.

If an error concerns an order already placed, we will act in accordance with applicable law and inform the customer where necessary.

Consumer rights provided by law remain unaffected.

SECTION 13 – PROHIBITED USES

The Services may be used only for lawful purposes.

You may not use the website or Services to:

(a) commit or facilitate unlawful activities;
(b) violate applicable laws or regulations;
(c) infringe our or third parties' intellectual property rights;
(d) harass, threaten, defame or harm other persons;
(e) transmit fraudulent or intentionally misleading information;
(f) distribute viruses, malware or other harmful code;
(g) engage in spam, phishing or similar abusive activities;
(h) attempt to gain unauthorised access to systems or bypass security measures;
(i) unlawfully collect personal data of other users;
(j) use automated systems in violation of technical measures, authorisations or conditions applicable to the website.

We reserve the right to restrict or suspend access to the Services in the event of a breach of these Terms, in accordance with applicable law.

SECTION 14 – AUTOMATED SYSTEMS AND AGENTS

Access to the Services through automated software, agents or similar systems must comply with applicable authorisations, technical measures, instructions and conditions.

Such systems must not bypass CAPTCHAs, security measures, technical restrictions or other systems intended to protect the website and its users.

Milliam Nail may restrict or prevent automated access where necessary to protect the security, integrity and proper functioning of the Services.

SECTION 15 – SUSPENSION AND TERMINATION

We may suspend or terminate access to the Services in the event of a breach of these Terms, fraudulent or unlawful activity, security risks or in other cases permitted by law.

Termination of access to the Services does not affect rights and obligations already accrued by the parties.

Provisions which by their nature are intended to survive termination will remain in effect.

SECTION 16 – WARRANTIES AND CONSUMER RIGHTS

The Services are provided in accordance with the characteristics described on the website and to the extent permitted by law.

Nothing in these Terms excludes, limits or prejudices the legal guarantee of conformity or any other mandatory right granted to consumers under the Italian Consumer Code and applicable European Union law.

Any limitations or exclusions contained in these Terms apply only to the extent permitted by law.

SECTION 17 – LIMITATION OF LIABILITY

Milliam Nail will not be liable for damage arising from events that are not reasonably foreseeable or from circumstances outside its control, to the extent permitted by law.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

In particular, mandatory rights granted to consumers under applicable Italian and European Union law remain unaffected.

SECTION 18 – USER RESPONSIBILITY

The user is responsible for use of the Services in breach of these Terms, applicable law or third-party rights.

Any obligation to compensate or liability arising from such conduct will be determined in accordance with applicable law.

This provision does not limit or prejudice mandatory consumer rights.

SECTION 19 – SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be ineffective only to the extent necessary, without affecting the validity of the remaining provisions.

SECTION 20 – ENTIRE AGREEMENT AND NO WAIVER

Failure to exercise a right under these Terms does not constitute a waiver of that right.

These Terms, together with the policies and conditions referenced on the website, govern use of the Services and purchases made through the online store, subject to mandatory provisions of applicable law.

SECTION 21 – ASSIGNMENT

The customer may not transfer to third parties the rights or obligations arising from the contract where such transfer is not permitted by law or without our consent where required.

Milliam Nail may transfer its rights or obligations only to the extent permitted by applicable law and without prejudicing consumer rights.

SECTION 22 – APPLICABLE LAW AND DISPUTES

These Terms and contracts concluded through the Milliam Nail store are governed by Italian law.

If the customer is a consumer residing in another European Union country, this choice does not deprive them of any mandatory protections granted by the law applicable in their country of habitual residence.

For disputes with consumers, the mandatory rules on jurisdiction and territorial competence under applicable Italian and European Union law apply.

For customers who do not qualify as consumers, the ordinary rules provided by applicable law apply, unless otherwise validly agreed between the parties.

SECTION 23 – HEADINGS

Section headings are used solely for ease of reading and do not alter the meaning or interpretation of the provisions.

SECTION 24 – CHANGES TO THE TERMS

The current version of these Terms is available on this page.

We may update or modify these Terms where necessary, for example to reflect legal, operational or Service-related changes.

Changes do not retroactively affect rights already accrued by the customer.

Where required by applicable law, material changes will be communicated by appropriate means.

SECTION 25 – CONTACT INFORMATION

For questions regarding these Terms of Service, you can contact us using the following details:

Trade name: Milliam Nail

Company name:

MILLIAM SOCIETÀ A RESPONSABILITÀ LIMITATA SEMPLIFICATA