Refund policy
RETURN AND REFUND POLICY
Customer satisfaction is important to Milliam Nail. Please read this Policy carefully before making a purchase.
RIGHT OF WITHDRAWAL
Under applicable consumer protection law, for purchases made online, consumers have the right to withdraw from the contract without giving any reason within 14 days from the day on which they acquire physical possession of the products.
To exercise your right of withdrawal, you must inform us of your decision within the period stated above by contacting us at:
milliamnail.service@gmail.com
In your request, please provide:
- first and last name;
- order number;
- the product or products you wish to return;
- a clear statement that you wish to withdraw from the purchase.
We will send you return instructions by email.
Please do not send products back without contacting us first.
CONDITION OF RETURNED PRODUCTS
The customer is responsible for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
We therefore ask that products be returned with care and complete with any accessories and components received.
SEALED PRODUCTS FOR HYGIENE REASONS
For products delivered with a seal or hygiene protection which, for health protection or hygiene reasons, are not suitable for return once opened, the right of withdrawal may be excluded after the seal has been removed, where provided for by applicable law.
Any such exclusion will be clearly indicated to the customer before purchase where applicable.
PERSONALISED PRODUCTS
Without prejudice to rights provided by law in the event of defective or non-conforming products, the right of withdrawal does not apply to products made to the customer's specifications or clearly personalised, where provided for by applicable law.
The indication “Made to Order” alone does not automatically exclude the right of withdrawal unless the product is actually made to the customer's specifications or clearly personalised within the meaning of applicable law.
DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
Please inspect your order upon delivery.
If you have received a defective product, a product damaged in transit, a non-conforming product, or a product different from the one ordered, please contact us as soon as possible at:
milliamnail.service@gmail.com
Please provide your order number and, where possible, attach photographs that allow us to verify the issue.
Defective or non-conforming products remain subject to the rights and guarantees provided by applicable consumer protection law.
RETURN SHIPPING COSTS
If you exercise your right of withdrawal simply because you have changed your mind, the direct cost of returning the product is borne by the customer.
If the return is instead due to a defective, damaged, non-conforming or incorrectly supplied product, the remedies and conditions provided by applicable law will apply.
REFUNDS
Once we have received the returned product, or received proof that it has been sent back where provided by law, we will carry out the necessary checks.
Where the right of withdrawal has been validly exercised, we will refund the payments due in accordance with applicable law, including the cost of the standard delivery method originally offered, within the time limits required by law.
Any additional costs resulting from the customer's choice of a delivery method more expensive than the standard delivery method offered will not be refunded.
Where possible, the refund will be made using the same payment method used for the purchase, unless otherwise agreed.
We may withhold the refund until we have received the products or until proof of their return has been provided, as permitted by law.
ORDER CANCELLATION
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at:
milliamnail.service@gmail.com
We will do our best to accommodate your request. If the order has already been shipped, the withdrawal and return conditions set out in this Policy will apply.
CONTACT
For any questions regarding returns, refunds or problems with an order, you can contact us at:
Milliam Nail
Email: milliamnail.service@gmail.com