Shipping policy
SHIPPING POLICY
This Shipping Policy describes the conditions applicable to the preparation, shipment and delivery of orders placed through the Milliam Nail online store.
Please read the information below carefully before placing an order.
1. SHIPPING DESTINATIONS
Milliam Nail ships to the destinations available and selectable during the checkout process.
The availability of delivery services may vary depending on the destination, postal code and services offered by our logistics partners.
The shipping methods actually available for each order are shown, where applicable, during checkout.
2. ORDER PREPARATION
Orders are prepared after the order and the related payment, where required, have been correctly received and confirmed.
Preparation times may vary depending on the product purchased, availability, periods of higher demand and the characteristics of the order.
Some handmade, personalised or made-to-order products may require longer preparation times. Where applicable, any specific times or conditions will be indicated on the product page or communicated before purchase.
Order preparation times are separate from the time required by the carrier to complete delivery.
3. SHIPPING COSTS
Any applicable shipping costs are shown to the customer during the checkout process and, in any event, before the order is confirmed.
The cost may vary depending on the destination, the delivery method selected and the conditions applicable to the order.
Any free or discounted shipping promotions are subject to the conditions displayed on the website at the time of purchase.
4. DELIVERY TIMES
Any delivery times shown on the website or during checkout are estimates unless a binding deadline is expressly indicated.
The total time required to receive an order may include order preparation time and subsequent transit time.
Delays may occur due, for example, to periods of high shipping volume, weather conditions, carrier operational issues, customs procedures, public holidays or other events not reasonably within Milliam Nail's control.
In all cases, the rights granted to consumers under applicable law remain unaffected.
5. DELIVERY ADDRESS AND DETAILS
The customer must carefully check the address and other delivery details before confirming the order.
If there is an error in the information provided, please contact us as soon as possible at:
milliamnail.service@gmail.com
We will do our best to correct the information before shipment, but we cannot guarantee that a change will be possible once the order has already been handed over to the carrier.
Any additional costs resulting from incorrect or incomplete delivery information provided by the customer may be charged to the extent permitted by applicable law.
6. DELIVERY AND RISK OF LOSS OR DAMAGE
When shipping is arranged by Milliam Nail, the risk of loss of or damage to the products passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the products.
If the consumer independently commissions a carrier not proposed by Milliam Nail, the risk passes to the consumer when the product is delivered to that carrier, to the extent provided by applicable law.
7. DAMAGED, UNDELIVERED ORDERS OR DELIVERY ISSUES
Please inspect your order upon delivery.
If the parcel or product is damaged, if you have received a product different from the one ordered, or if you experience a delivery issue, please contact us as soon as possible at:
milliamnail.service@gmail.com
Please provide your order number and, where possible, attach photographs or other useful information so that we can verify the issue.
For defective, damaged or non-conforming products, the rights and guarantees provided by applicable law and by our Return and Refund Policy remain applicable.
8. INTERNATIONAL SHIPPING
Where shipping to countries outside Italy is available, the relevant methods and any applicable costs will be shown during checkout.
For certain destinations, customs duties, import taxes or other charges imposed by local authorities may apply.
Where applicable, information regarding such costs will be provided in accordance with applicable law.
9. RETURNS
The conditions relating to the right of withdrawal, returns, defective products and refunds are governed by our Return and Refund Policy available on the website.
10. CONTACT
For questions regarding the shipment or delivery of your order, you can contact us at:
Milliam Nail
Customer service email:
milliamnail.service@gmail.com
MILLIAM SOCIETÀ A RESPONSABILITÀ LIMITATA SEMPLIFICATA
Piazzale Carlo Maciachini 10
20159 Milano (MI)
Italy
VAT number: 11919000965
REA: MI-2631184